Policies
At JM Hair Collection, we are committed to providing you with the highest quality hair products and the best shopping experience. Please review our policies below to ensure you have all the information you need before making your purchase.
1. Shipping & Delivery
• Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the following business day.
• Shipping: We offer standard and expedited shipping options. Shipping times vary based on your location:
• Standard Shipping: 3-7 business days
• Expedited Shipping: 1-3 business days
• Order Tracking: Once your order has shipped, you will receive a tracking number via email to monitor your delivery.
• Shipping Delays: While we strive to ensure timely delivery, external factors like weather or postal service delays may affect shipping times. We appreciate your patience.
2. Returns & Exchanges
• Quality Assurance: We take great pride in the quality of our products. Before shipping, each bundle of hair is thoroughly inspected to ensure it meets our standards.
• Returns: Due to the nature of our products, we do not accept returns on raw hair extensions or custom wigs. All sales are final. Please make sure to carefully review your order before purchasing.
• Exchanges: We offer exchanges in the rare event that your hair arrives damaged or defective. If you believe your product is damaged, please contact us within 3 days of receiving your order. You must provide images of the damage for us to assess and approve the exchange.
• Non-Returnable Items:
• Custom wigs
• Opened hair bundles
3. Custom Wigs
• Custom Wig Orders: Custom wig orders are final sale and cannot be returned or exchanged. We encourage you to discuss your desired style, size, and length in detail before placing your order to ensure a perfect fit.
• Production Time: Custom wigs typically require 7-10 business days to complete, depending on the complexity of the style. You will receive an email once your wig is ready to ship.
4. Payment & Pricing
• Accepted Payments: We accept all major credit cards, PayPal, and other secure payment methods. Payment must be completed in full before orders are processed.
• Pricing: All prices are listed in US Dollars and are subject to change without notice. We strive to keep our prices competitive while maintaining the highest quality.
5. Privacy & Security
• Privacy Policy: Your privacy is important to us. We collect personal information necessary to process your order and improve your experience. For full details, please review our Privacy Policy page.
• Secure Payments: All transactions on our website are processed through a secure payment gateway. Your payment information is encrypted for your protection.
6. Customer Service
• Support: If you have any questions or concerns, please don’t hesitate to reach out to us. We are here to help!
• Contact Us:
Email: info@jmhaircollection.com
Disclosure
Processing time for Custom wigs is 7-10 business days, 3-5 business days for bundle coloring. Please make sure you choose the proper head size. All sales are final after checkout. Once you have checked out, you have agreed to all conditions of the company. JM Hair Collection is not responsible for any packages that are lost or stolen during the mail transit if no mail insurance is purchased. All orders must pass verification in order to process, failure to do so will result in a canceled order. By continuing to check out- this indicates you are the customer and card holder of the purchase and give up rights to a dispute because of immediate electronic delivery after purchase. A processed order means you agree to the terms and conditions.
Thank you for choosing JM Hair Collection. We look forward to helping you achieve your perfect look!